IT Service Desk Agent

SEB offers you a challenge to be part of a team responsible for Accounts and Lending operations working mainly towards the Swedish market and Swedish branches. You will work in an international environment, in close cooperation with the rest of the team in Vilnius.

LocationVilnius
Functions and responsibilitiesThe company is going to recruit a group of ambitious and eager-to-learn IT agents from junior to senior specialist level. The role of a service desk agent is for you who enjoy helping other people. Your main task after intensive three month training in Sweden would be to assist end-users in resolving their daily IT issues. Your main tools are phone and remote desktop control, job schedule might imply working in shifts. Responsibilities for this role include troubleshooting hardware and software, managing accounts and passwords and registration of tickets. Together with other team members, you will also work on process improvements.
If decided to join us, you will gain
  • A friendly, professional team of people to work with in an international environment
  • Work in stable organization with high business standards and ethical values
  • Social guarantees
  • Opportunity for professional growth
  • Training, support, coaching and career development
  • A company that genuinely cares about you
  • Competitive remuneration package
Skills & Experience
  • Windows operating system
  • MS Office
  • MS Outlook
  • Knowledge and understanding of working with ITIL-processes (advantage)
  • Experience in ticket handling (advantage)
  • Good English language skills, both spoken and written
  • 1st line Service Desk or Call Center experience (advantage) or equivalent in IT background
Characteristics
  • Service minded
  • Eager and fast learner
  • Educational skills
  • Good at dealing with stressful situations
  • Engaged and motivated to help other people
We will consider an advantage if you know Swedish or any other Nordic language.
Application procedureIf you answer the above-outlined profile and wish to develop your career in a global organization with excellent current and future prospects, please send us your CV in English enclosing a brief motivation letter with reference “IT SERVICE DESK AGENT” until 30th of July to: cv@afr.lt.

Only selected applicants will be informed. Confidentiality is guaranteed.

 

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